Why Choose Upper Class Collections

All businesses will tell you how they are different. They always quote the usual “great service”, “best technology” or “more knowledge”. They all claim they are different but highlight the same attributes as everyone else.

Within the credit management industry all companies are the same. You send them a debt; they download it and then allocate the account to a debt collector to start contacting the debtor. The only real difference is their website and how they explain their services to you.

So yes, like everyone else we do provide:

  • Great service

  • Competitive pricing

  • Constant training of our team

  • The best technology

So, what are we doing which is genuinely different and you would not read about on other websites:

Long Term Objective

Our long term objective is to have an office is every ASEAN country. In 2021 we have people in Indonesia, Singapore, Malaysia, Vietnam, Philippines, Laos and Cambodia.

  • Companies with their own offices are more efficient and knowledgeable than those who subcontract.
  • With our own offices we can ensure a high level of compliance and data protection.
  • Having our own offices means we control the supply chain and remain compliant with modern anti-slavery laws.
  • All reporting and downloads are centralized, so you get one report for all your accounts and one email address to send your accounts for downloading.
  • Why use many different agencies when you can use one!

Developing our Own Debt Collection Platform

We are developing our own debt collection platform. 90% of agencies use commercially available software, which is fine until you require changes to be made to suit your specific needs. We are an international company and require software to suit this particular environment, which is completely different to a small local agency only servicing local clients.

  • Having our own software and programmer means we can specifically tailor our debt collection software to suit your needs, improving service, transparency and reporting.

EU General Data Protection Regulations

We are changing our processes to comply with the EU General Data Protection Regulations (GDPR). These are the most comprehensive regulations currently available worldwid.

  • This ensures the privacy of your personal data.
  • We limit the use of emails and prefer the use of our intranet which is also accessed by our clients.

We Have our Own Intranet

We have our own intranet which is accessed by our clients for instant communication with their account manager. Our intranet is also used for reporting, which you can access 24/7.

Handle Call Centre or BPO Services

We also handle call centre or BPO services. So, if you require overseas staff in any Asian country we can help. We will organise the office infrastructure and advertise for staff. The only thing you must do is organise the phone, training and select your staff.

Local Account Managers

All your debts are collected locally by our professionally trained team members. We have our own people in eight different countries, speaking 15 to 20 different languages, experts in their local culture and traditions. We employ local solicitors to support our team, to ensure we have the best chance possible to recover your money.

Get a personal consultation.

Call us today at 61-8-9306-1777

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